terms & conditions
Delivery & Cancellation
Check your order thoroughly before confirming and making payment – any subsequent alterations made after payment may incur additional costs and may cause delays.
*Seat position will be reduced to allow for kitchen units.
Upon delivery, please ensure you have checked that all parts of your order are present and correct.
*Due to the bespoke nature of this product if you order the incorrect colour or kit, we will not accept returns. It is the responsibility of the purchaser to request samples from ourselves if unsure about colour choice. Images on the website should be used as a guide only.
Every effort will be made to process your order as quickly as possible however material supply and machine breakdowns can cause unexpected delays. Alpine Camper design will not be liable for any losses incurred due to a delay. Every effort will be made to process and deliver your order as quickly as possible and in perfect condition. Unfortunately, we cannot take responsibility or be held liable for any losses incurred due to unexpected delays in delivery, material supplies or machine breakdown – these may impact the completion of your order. We will always aim to solve any manufacturing errors quickly and send out replacement parts at no charge. Should any delay in delivery or manufacture due to machine down time or stock availability, we will contact you as soon as possible.
Cancelled orders that have been cut to your specification will incur a 20% handling charge + any handling / freight fees incurred.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. This is know as the ‘cooling off’ period.
Our units are made from high quality light ply and laminate. To maintain the condition of your unit we advise that you avoid allowing any areas of exposed ply edges to get wet – from leaking roof seals or water bottles. Areas most at risk from this are those in contact with the floor and where two boards meet.
We will deliver to the address or area previously specifically agreed for delivery. The location must be accessible by road. In addition to this, it must be within mainland United Kingdom (delivery may be arranged to the following areas at additional costs, Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scottish islands and other areas.)
You will be requested to provide the following details to complete the online delivery process:
- Your name
- Delivery Address
- Telephone contact number – so we can contact you easily if there are any issues.
- Email – to keep you updated.
- Delivery notes e.g. details of representative – their contact number
- Any issues regarding access to the desired delivery address – for the delivery driver/ company
To Guarantee successful delivery, we ask that you ensure yourself or a representative (capable adult – 18 yrs. +) be present at the stated address to accept and sign for your order- we will not be permitted to leave items that are not signed for and you will still be required to pay a delivery charge. Please ensure that you inform us ASAP if there are any issues regarding a planned delivery.
Upon delivery you will be expected to do the following:
- Check that You have received the correct number of goods – as ordered.
- Check your order is in good condition/ undamaged and that any packaging is secure. Report any visible damage immediately.
- Sign the delivery document to agree that all the above are correct and that you accept it- refusal to sign the delivery document will be taken as refusal to accept delivery – delivery charges will still apply.
Our completed orders undergo a rigorous check before being released to the public. We routinely document finished orders by sending the customer either a video or image before being sent out for delivery. If you are not satisfied, please notify us as soon as possible about any damaged, missing and/or incorrect goods within a reasonable period.
Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us later if you subsequently find a defect in your goods.
If you identify damage to the packaging or fault / damage to your delivered item, you will be required to inform Alpine Camper design – using the telephone number stated in your delivery email or invoice – a soon as possible following delivery.
We shall require images of the fault or damage to help identify what and how will be done to rectify the issue. Damaged items must be retained and may need to be returned so that they can be inspected.
Should you dispose of damaged or faulty items before allowing us an opportunity to assess them could affect your claim for replacement. We shall not reimburse items that have been purposefully or accidentally damaged by the customer rather than occurring during the production or delivery process. Where we establish that damage has occurred during the delivery process or an item is faulty, a replacement will be sent to the customer for free or we will reimburse you.
Registering a Trade account
We welcome and encourage traders to register with our business. Email firstname.lastname@example.org